Yes, it’s one of our signature projects, so don’t think we’ve just been sitting there watching its numbers tick upwards.
First, we’ve dramatically retooled the back-office. It’s more efficient, and allows our staff to handle even the most complicated customer-service situations. You might not notice it outright, but you’ll feel the performance.
Second, we restructured the code. A system like Windshield Guru evolves over time, as we figure out what our partners need, and they figure out where they can expand their service. This led to a lot of redundant code and inefficient maintenance. The new code structure allows us to minimize downtime when we add new features, and reduce bugs. Code that had been repeated up to 7 times is now just in one standard place!
Finally, we’ve extended our partner outreach with a new embeddable module. We can build our partner shops a customized, fully-styled site in less than a week, which has all the automatic quoting and scheduling power of the main Windshield Guru site, but their own branding. This has always been a hindrance for small local glass shops– nobody wants to spend $150,000 up front to develop the booking system, but we’re happy to extend our work for the benefit of the partners. There’s never been a better time to join our network.
I’m blogging today at home, as the Web-Op HQ blew a breaker today. That segues nicely into today’s concern– how to maintain customer trust when things go south.
High-visibility outages aren’t new. Sony, in particular, averages one per week. However, only some firms can emerge from them with their dignity– and customer base– intact. Here’s how: